Industry Training Programmes
The South African Responsible Gambling Foundation offers the following free training programmes to gambling industry Operators and regulators
Responsible Gambling 101
The essential foundation course for all new and front-line gambling industry staff.
- Target Audience: New Industry Employees and Front-Line Staff
- Duration: 3 hours
- Format: On-site or Virtual (Facilitator-Led)
What You Will Learn:
How to identify and respectfully interact with a potential problem gambler.
The core differences between social, problem, and disordered gambling.
The legislative framework and the role of the NRGP.
Certification: Certificate awarded upon completion.
Class Size: Minimum of 10 learners per intake.Target Audience: New Industry Employees and Front-Line Staff
Duration: 3 hours
Format: On-site or Virtual (Facilitator-Led)
Responsible Gambling 102
Advanced situational training to identify risk factors and handle complex customer scenarios.
- Target Audience: Supervisors and Management
- Format: On-site or Virtual (Facilitator-Led)
What You Will Learn:
- In-depth analysis of gambling profiles, progression phases, and cross-addictions.
- How to spot and address dysfunctional, enabling, or “rescuing” behaviors on the floor.
- Addressing the unique risk factors faced by those who work in a gambling environment.
Certification: Certificate awarded upon completion.
Class Size: Minimum of 10 learners per intake.
Responsible Gambling 103
Mastering communication and crisis intervention through specialized clinical methodologies.
- Target Audience: Supervisors, Managers, and Gambling Board Staff
- Format: On-site or Virtual (Facilitator-Led)
What You Will Learn:
- An introduction to Motivational Interviewing — a communication style used to constructively de-escalate and guidebehavior change.
- How to handle high-stakes moments, such as emotional crises and formal self-exclusion requests.
- Practical application of communication skills through interactive case studies and live peer exercises.
Certification: Certificate awarded upon completion.
Class Size: Minimum of 10 learners per intake.
Responsible Gambling for Regulators
Equipping regulators with the insights to monitor, understand, and support safe gambling environments.
- Target Audience: Gambling Regulator Employees.
- Duration: 1 Day (or 3 x 3-hour sessions).
- How We Learn: Interactive, facilitator-led training
(On-site or Virtual).
What to Expect:
- Group activities and practical sessions with no high-stress.
- Final exams (Formative assessment only).
- Certification: Certificate of Completion awarded.
- Class Size: Minimum of 10 learners per intake.
Responsible Gambling for Social Workers & Mental Healthcare Professionals
Enhancing clinicians to identify gambling-related distress and earn recognized professional credits.
- Target Audience: Social Workers, Psychologists, and Healthcare Professionals.
- Duration: 1 Day (or 3 x 3-hour sessions).
- How We Learn: Interactive, facilitator-led training (On-site or Virtual).
- Professional Recognition: Registered with the SACSSP (South African Council for Social Service Professions) for 4 CPD points (applicable to both virtual and on-site formats).
- Certification: Certificate of Completion awarded.
- Class Size: Minimum of 10 learners per intake.
Responsible Gambling for Educators
Empowering educators and school governing bodies to spot early signs of risk and safeguard learners.
Target Audience: Educators and School Governing Bodies (SGBs).
Entry Requirement: Attendees must have completed Grade 12.
Duration: 8 hours of comprehensive training.
How We Learn: A dynamic mix of theory, practical group work, peer assessments, case studies, and facilitator-led sessions (On-site or Virtual).
- Professional Recognition: Registered with SACE (South African Council for Educators) for 10 CPD points (applicable to both virtual and on-site formats).
- Certification: Certificate of Completion awarded.
Crisis Management
OBJECTIVES
To assist operators and their employees as and when in an emergency situation. Crisis Management is also meant to assist individual operator employees that need to have a confidential conversation with a trusted person Training Outcomes.
Assistance during / after a traumatic incident at any gambling outlet.
Referrals post assessment for professional treatment also done.
Regulators Course
OBJECTIVES
To bring awareness to the Regulators of the services offered by the SARGF to the operators according to legislation and the regulations.
TRAINING OUTCOMES
- For employees dealing with gamblers and family members.
- Similar to Basic Course.
- More focus on implementation of legislation and regulations.
Target Audience: Regulator Staff.
FOR BOOKINGS OF ALL TRAINING PLEASE EMAIL